Restaurant Manager \"Cosimo\" - The Excelsior Florence

ppAdditional InformationAnnual Company Bonus /p /brpbJob Number /b /p /brpbJob Category /b Food and Beverage Culinary /p /brpbLocation /b Piazza Ognissanti 3, Florence, Tuscany, Italy, 50123 VIEW ON MAP /p /brpbSchedule /b Full Time /p /brpbLocated Remotely? /b N /p /brpbPosition Type /b Management /p /brpbPay Range: /b EUR 35.000 - 45.000 Annual Salary /p /br /brh3Job Summary /h3 /brpAreas of responsibility is our Cosimo rooftop Restaurant.

Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

Determines training needed to accomplish goals, then implements plan. /p /br /brh3CANDIDATE PROFILE /h3 /brh3Education And Experience /h3 /brul /brliHigh school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. /li /br /ul /brpOR /p /brul /brli2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. /li /br /ul /br /brh3CORE WORK ACTIVITIES /h3 /brh3Managing Day-to-Day Operations /h3 /brul /brliSupervises and manages employees.

Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. /li /brliMaintains service and sanitation standards in the Restaurant /li /brliReviews staffing levels to ensure that guest service, operational needs and financial objectives are met. /li /br /ul /brh3Leading Food and Beverage Team /h3 /brul /brliUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. /li /brliEncourages and builds mutual trust, respect, and cooperation among team members. /li /brliServes as a role model to demonstrate appropriate behaviors. /li /brliIdentifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. /li /brliDevelops specific goals and plans to prioritize, organize, and accomplish your work. /li /brliEnsures and maintains the productivity level of employees. /li /brliProvides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. /li /brliEnsures compliance with all food beverage policies, standards and procedures by training, supervising, follow-up and hands on management. /li /brliEnsures compliance with all applicable laws and regulations. /li /brliEnsures compliance with food handling and sanitation standards. /li /brliEnsures staff understands local, state and Federal liquor laws. /li /brliEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. /li /brliEstablishes guidelines so employees understand expectations and parameters. /li /brliMonitors alcohol beverage service in compliance with local laws. /li /br /ul /br /brh3Ensuring Exceptional Customer Service /h3 /brul /brliProvides services that are above and beyond for customer satisfaction and retention. /li /brliImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. /li /brliManages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. /li /brliDisplays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. /li /brliEmpowers employees to provide excellent customer service. /li /brliActs as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. /li /brliHandles guest problems and complaints. /li /brliMeets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. /li /brliEnsures corrective action is taken to continuously improve service results. /li /brliIncorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. /li /brliManages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment invitation to return). /li /br /ul /br /brh3Managing and Conducting Human Resource Activities /h3 /brul /brliProvides guidance and direction to subordinates, including setting performance standards and monitoring performance. /li /brliIdentifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. /li /brliEnsures employees are treated fairly and equitably.

Strives to improve employee retention. /li /brliEnsures employees receive on-going training to understand guest expectations. /li /brliSolicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns. /li /brliStrives to improve service performance. /li /brliEnsures recognition is taking place across areas of responsibility. /li /br /ul /br /brh3Additional Responsibilities /h3 /brul /brliProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. /li /brliAnalyzes information and evaluating results to choose the best solution and solve problems. /li /brliAssists servers and hosts on the floor during meal periods and high demand times. /li /brliRecognizes good quality products and presentations. /li /brliSupervises daily shift operations /li /brliOversees the financial aspects of the department including purchasing and payment of invoices. /li /br /ul /br /brpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p /br /brpThe Luxury Collection Hotels Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories.

Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. /p /br /brpFrom legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures.

If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.

In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. /p /p

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