Technical Account Manager

Overview As a TAM at Netskope, you drive technical outcomes for customers by translating business goals into value across the Netskope Cloud Security platform. You will partner with executives and technical teams to guide adoption, optimization, and alignment with the product roadmap.

You'll leverage your security and networking expertise to strengthen customers' posture while fostering loyalty and growth. This role combines hands-on architecture guidance with strategic advisory in a fast-evolving cloud security landscape.

Retribuzione / Benefits competitive total rewards package stock award program comprehensive health plan bonus plan eligibility salary in EU range 48.000—81.600 EUR local compensation based on location and conditions Responsabilità Define and execute customer success plans and value roadmaps with the Customer Success Manager Act as a trusted advisor, guiding customers on Netskope best practices, policies, and architecture design Coach customers to self-sufficiency through enablement sessions and configuration guidance Monitor tenant health, track adoption metrics, and propose improvements to security posture Coordinate with Support and Engineering to resolve issues and manage escalations Share use cases, lessons learned, and optimization opportunities with customers and Netskope community Align customer needs with Product Management and Engineering Roadmap relevance Provide regular status updates and executive-level summaries highlighting progress and risks Orchestrate cross-functional resources to drive adoption and long-term retention Requisiti fondamentali 5+ years in Professional Services or Technical Account Management with executive-level presentation skills Solid knowledge of network security technologies (Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways) Strong networking concepts, MDM, and Cloud APIs understanding Experience with large enterprise customers (Fortune 500 a plus) Proficiency in at least one scripting language (Perl, Python) Familiarity with regulatory/compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX) Knowledge of data encryption, SIEM, and load balancing Strong background in network architecture Fluent English and Italian; additional languages like Spanish or German are a plus Proactive Customer-centric Empathetic relationship builder Network security technologies Cloud APIs Scripting (Perl, Python)

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