Technical Engineer

Handle pre-sales, in-sales, and after-sales technical support for customers in the Italy region remotely or on-site, including equipment fault diagnosis and operation & maintenance. Provide customers with product training, installation standards, commissioning procedures, and troubleshooting training; handle pre-sales, in-sales, and after-sales technical support; escalate major technical issues to headquarters until closure.

Responsible for on-site surveys, installation guidance, grid-connection commissioning, and acceptance testing for residential energy storage projects, ultimately ensuring smooth equipment operation.

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