2nd Line IT Support
Sterling Bridge · Poole, England ·
Role: 2nd Line IT Engineer (Project Engineer) Location: Bournemouth Salary: £33,000 – £40,000 IT Infrastructure Projects | Cloud Technologies | Technical Troubleshooting & Career Progression We're partnering with a growing technology services business in Bournemouth that specializes in delivering reliable IT infrastructure and cloud solutions to a diverse portfolio of clients.
They're now looking for a 2nd Line IT Engineer/ Project Engineer to join their technical team, offering an excellent opportunity for someone with a strong IT support background who wants to become more involved in infrastructure projects, technical implementations and cloud-based environments.
This position would suit an engineer who enjoys solving technical problems, investigating complex issues and working with different technologies rather than spending every day dealing with routine support requests. You'll play an important role in maintaining and improving client IT environments, helping resolve escalated technical issues while contributing to infrastructure upgrades, system changes and ongoing technical projects.
You'll work across a varied range of client environments, gaining practical experience with Microsoft Azure, Microsoft 365, Entra ID, Active Directory and network infrastructure . From troubleshooting connectivity and access issues to assisting with cloud configuration, system administration and infrastructure improvements, the role offers a broad technical scope and the chance to build experience across multiple areas of IT.
Although the position carries a 2nd Line IT Engineer/ Project Engineer focus, it is ideally suited to someone currently working at 2nd Line level who wants to develop beyond traditional service desk responsibilities. You'll continue to use your troubleshooting skills while gaining greater exposure to project delivery, infrastructure changes and more advanced technical work.
You'll also have the opportunity to learn from experienced engineers and gradually take ownership of more complex tasks. For the right person, this is a chance to build a stronger foundation in Cloud & Infrastructure Engineering , develop valuable hands-on experience and work towards a more senior technical position.
If you're ready to take the next step from 2nd Line Support and want a role that combines technical problem-solving with project involvement, this could be an excellent move for your career. Required
Skills
Commercial experience in a 2nd Line IT Support, IT Engineer or similar technical support role Previous experience working within an MSP or multi-client IT environment would be advantageous Good working knowledge of Micros...