2nd Line Support Engineer

Join Ofwat's IT Operations Team as a 2nd Line Support Engineer This is a fixed-term appointment until 31 December 2027. There is a possibility of the role being extended or converted to permanent as plans for new regulators for England and Wales develop. * Office Location : Birmingham (B5 4UA) with hybrid working* About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales.

The water sector is entering a new chapter. The government has set out a bold new direction, bringing together expertise from across the sector to deliver better outcomes for customers and the environment. We are collaborating with fellow regulators to respond to recommendations in The Independent Water Commission Report, the Welsh Government's response to the Green Paper, Shaping the Future of Water Governance in Wales, and the Government's White Paper, A new vision for water.

Ofwat is working with the government and other regulators to help create a new body for England, bringing together our strengths with those of the Drinking Water Inspectorate, the Environment Agency and Natural England. We are also continuing to work with the Welsh Government to support decisions on the future arrangements for Wales.

While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you're passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact.

The Role The 2nd Line Support Engineer will be working for the Head of IT Operations and within the Corporate Enablers Directorate. Our CE directorate is collective of five vital functions that provide support to all teams across Ofwat.

Consisting of IT, HR, Finance, Procurement and Facilities, our Corporate Enabler teams help to enable Ofwat to be a high performing, great place to be that is effective, efficient and continually improving. They also ensure that we have the right capabilities, tools and culture to deliver for customers, society and the environment.

This role is responsible for delivering 2nd line IT support, resolving technical issues and service requests related to Microsoft 365, end-user computing, identity services, collaboration ...

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