3rd Line Infrastructure Support Analyst - Windows
Akkodis Careers · Nottingham, England ·
3rd Line Infrastructure Support Analyst - Windows Hybrid Working | Competitive Salary + On-Call + Overtime + Excellent Benefits Are you an experienced infrastructure professional with a passion for solving complex technical challenges?
We're working with a leading technology services organisation that supports critical environments across enterprise and public sector customers. Due to continued growth, multiple opportunities are available for experienced 3rd Line Infrastructure Support Analysts to join a highly skilled support team delivering services within secure, large-scale hybrid environments.
This is an excellent opportunity for someone who enjoys a mix of incident resolution, technical troubleshooting, infrastructure support, and continuous service improvement while working with modern Microsoft technologies.
The Opportunity As a 3rd Line Infrastructure Support Analyst, you'll play a key role in supporting and maintaining complex hybrid infrastructure environments. Working within a collaborative technical team, you'll provide both proactive and reactive support, helping to resolve incidents, perform root cause analysis, implement changes, and ensure service levels are consistently achieved.
You'll be trusted to handle escalated technical issues, contribute to service improvement initiatives, and provide expert support across identity, authentication, and Windows server technologies. Key Responsibilities Investigate, troubleshoot, and resolve complex infrastructure incidents Ensure service levels and operational targets are achieved Drive improvements in first-time fix rates and customer satisfaction Support Windows Server, Active Directory, Entra ID, and virtualisation platforms Perform root cause analysis and contribute to problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within ITSM platforms Support reporting, documentation, and operational governance activities.
What We're Looking For Essential Experience Significant experience supporting large-scale enterprise or hybrid ...