Administrator

Administrator/Customer Account Specialist Location: Antsy Park, Coventry - Monday to Friday - 8am to 4:30pm Length: Initially 6 months H ourly Rate: £14 to 15 This position is key to supporting S&S in achieving key growth targets and contributing to the Sales Strategy for long term growth, including the responsibility for the key processes across a portfolio of customer accounts and the monitoring and reporting of sales metrics.

This position will be located in Coventry. Role Responsibilities Execute the MRO process in accordance with Customer Experience culture standards as part of the CX Service Team. Manage the administration for a portfolio of customers from induction to end including Contract Review, Quote generation, Order entry, Expedite enquires in line with Customer Experience standards and to achieve annual sales targets Manage Customer interactions via CRM system (Salesforce) and assist with CRM training across functions that impact the Customer Journey Contribute to the CX team at internal meetings as necessary and provide reports to wider management team as required with a focus on continuous improvement and business growth Ensure enquiries are answered in a timely manner and the execution of duties carried out Liaise with internal departments to ensure CX standards can be achieved including Shop Floor staff, Pricing, Planning, Stores, Shipping, Materials, Finance, Commercial Provide regular assistance to produce reports to the leadership team on sales metrics, opportunities and performance for month end reporting purposes Co-ordinate and expedite resources to successfully resolve customer enquiries.

Assuring customer (internal & external) satisfaction throughout the life cycle of the various service enquiries received. Skills & Knowledge Customer focused and capable of managing the internal processes for a portfolio of accounts while retaining focus of achieving annual sales targets Decisive and consistent High degree of attention to detail Strong sense of urgency & skills in prioritization Excellent verbal and written communication skills Well-organized, detail-oriented, and ability to multi-task Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers Excellent communicator and team player Strong interpersonal and organizational skills If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. ...

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