Branch Manager

Position: Senior Funeral Director (Branch Manager) Location: West London: W S Bond in Chiswick, W S Bond in Shepherd's Bush, and Ronald P Sherry & Son in Marylebone Job Type: Full-time, permanent Salary: Competitive Lead by example, and be there when families need you most As a Senior Funeral Director, you'll guide families through one of the hardest times of their lives with empathy and professionalism, and support your team to do the same.

You'll spend around 70% of your time delivering and overseeing funerals, and the rest running the day-to-day operations of three branches across Chiswick, Shepherd's Bush and Marylebone. You'll lead a team of Funeral Directors, Funeral Service Operatives and Funeral Service Specialists, creating a culture where everyone is proud of their work and every family feels informed, respected and looked after.

Our branches serve a diverse community, including a large Asian community, so you'll help families arrange funerals that respect a wide range of faiths, cultures and traditions. What you'll do Lead and support funeral services, delivering complex arrangements, running pre-funeral briefings, and observing your team's arrangements and funerals to keep care standards high Manage and develop your team, through recruitment, onboarding, 1:1s and performance reviews, and by managing rotas, holiday cover and training Care for the people who have died, making sure everyone in our care is looked after with timely, respectful, high-quality care, and that records and legal documents are always accurate Be on call, sharing the duty phone with your team so families can reach us whenever someone dies, day or night Lead local marketing and community engagement, building relationships with care homes, celebrants and local groups, and representing us at memorials and local events Go beyond funerals, making sure your team is trained to talk with families about funeral plans and the full range of our services What you'll bring Experience leading or managing a team, whether in the funeral sector or another service-led environment Funeral industry experience, including leading services and caring for people who have died, is a real advantage Experience managing people, including recruitment, performance management and resolving conflict Strong planning, documentation and compliance skills Resilience and calm under pressure, with the confidence to make decisions and delegate A full UK driving licence, as you'll be driving for the role Flexibility to work evenings and weekends, and to take your turn on call with the duty...

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