Call Centre Agent - Sales

About the Company IronmongeryDirect is the UK's largest online supplier of ironmongery. About the Role We are looking for full time Call Centre Agents to join our Contact Centre here at IronmongeryDirect. The team is dynamic, energetic, and hardworking, which is vital within the fast-paced environment we operate in.

Through the supportive nature of the team, we pride ourselves on encouraging and sharing best practices to enable each other to do the best job possible. In addition to handling customer interactions via phone and digital channels, there will also be an element of face-to-face customer service as we provide assistance on our Trade Counter.

This hands-on element allows us to deliver excellent service directly to our customers, ensuring their needs are met efficiently and effectively. Whilst we're professional and committed, it is also a fun, friendly, and sociable environment to be in.

About the Accountabilities Demonstrate exceptional skills when dealing with customers Consistently deliver high standards of customer service to existing and potential customers Establish and build effective working relationships with our client's carrier partners Handle customer issues relating to deliveries and effectively resolving them Demonstrate excellent awareness and responsiveness to sales opportunities Generate sales through service, technical knowledge and selling skills Upsell ancillary products to customers where it is beneficial to do so Work proactively as an integral member of the Team to ensure individual and collective delivery of all-round high standards of performance Actively take personal responsibility to manage enquiries and take ownership of problem resolution including complaint handling Be responsive to demands and anticipate the needs of customer Deliver excellence in customer handling & processing Brand Ambassadors for our client and their Clients' in every interaction About You Good standard of MS products including Excel & Word Communication skills Customer focus Problem-solving Adaptable behaviour Planning and organising Attention to detail About the Benefits 25 days annual leave plus public Bank Ho...

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