CCTV Controller

As a CCTV / Night Controller, you will act as the eyes and ears of the Drake Circus Estate, providing continuous CCTV monitoring, control-room coordination and operational oversight during the night shift. Your primary responsibility will be to monitor CCTV, life-safety systems, alarms, access control systems and estate activities, identifying risks, hazards and incidents and coordinating the appropriate response.

You will provide essential operational support to the Estate, maintaining situational awareness across the site and ensuring the safety and security of visitors, occupiers, contractors and colleagues. You will also provide day-to-day operational supervision of the night security team, coordinating activities, monitoring performance of assigned duties and ensuring the effective delivery of security operations throughout the shift.

Duties will include routine monitoring of all safety, fire and life-safety systems, car parks, internal and external areas of the Mall and the external areas of the Leisure Complex. You will monitor all communications, emails, telephone calls and electronic access-control systems across the estate, investigate and manage alarm activations, coordinate operational responses and support occupiers and authorised users with access-related concerns as they arise.

Information: Position: CCTV / Night Controller Location: Drake Circus Estate Pay Rate: £15.30 per hour Hours: Average 42 hours per week Shifts: Nights (suggest 4 on 4 off pattern) Job Responsibilities Customer Service & Estate Operations Deliver and encourage outstanding customer service standards at all times.

Remain enthusiastic, helpful, courteous and aligned to the Drake Circus Estate Customer Charter. Attend team briefings, training sessions and meetings as requested by management. Provide a proactive, personalised level of service to visitors, retailers, occupiers and contractors.

Be observant and take appropriate action to maintain a safe and secure environment. Assist the site management team as required to support estate operations. CCTV & Control Room Operations Monitor CCTV systems to protect visitors, occupiers, contractors and colleagues across the Estate.

Arrange for the retrieval, collation and viewing of CCTV images in accordance with the CCTV Code of Practice and GDPR requirements. Monitor, operate and report on all Security Control Room technologies, including: CCTV systems Intruder alarms Access-control systems Fire alarm systems <...

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