Claims Handler

• Claims Handler Salary: £24,500 per annum Location : Reading Working Hours : This is a full-time role (35 hours per week) with flexible shift patterns: Early Shift: 8am
• 4pm Mid Shift: 10am
• 6pm Late Shift: 12pm
• 8pm

About the Role

As a Claims Handler you'll be at the heart of the operations. Your primary responsibilities will include : Handle new claim notifications via telephone in line with company procedures and service standards. Deliver a consistently high level of customer service across all inbound and outbound calls.

Assess liability and manage claims within delegated authority levels. Effectively prioritise and manage workload to maintain quality and productivity. Ensure all claims and administrative processes are completed accurately and in line with best practice.

Identify and flag potentially fraudulent claims at the earliest opportunity. Escalate complex queries to management when required. Support with additional tasks and projects as needed. Maintain compliance with company policies, procedures and regulatory requirements.

What We're Looking For

Excellent Customer Service

Skills

Ability to empathise and engage with customers. Strong Telephone Manner: A confident and friendly phone presence. Literacy and Numeracy

Skills

For processing claims accurately. Time Management & Organisation: You'll need to manage your workload efficiently. Good Communication

Skills

Able to collate information and convey it clearly. Computer Literate: Comfortable using various software and systems. What's in it for You? Hybrid Working: Enjoy the flexibility of working from home. Free Bus Pass: For you and your family upon joining! Annual Leave: 25 days plus bank holidays. Health

Benefits

Basic health insurance cover after probation, with an option to upgrade. Exclusive Discounts: On high street brands, supermarkets, holidays, and cinema tickets. Travel

Benefits

Discounted train travel for you and your family after 6 months service. Cycle to Work Scheme: Promote a healthy lifestyle! Shares Scheme & Pension: Secure your future with our generous pension plan. Employee Assistance Programme: Access to 24/7 mental health support.

Discretionary annual bonus Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusia...

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