Cleaning Supervisor

Job Title: Workplace Standards Lead Reporting to (position): Deputy Site Lead – Workplace Experience and Standards Location : Barnard Castle, County Durham Rate Of Pay: £16.00 per hour Job objectives and

responsibilities

The Workplace Standards Lead will provide a visible, hands-on presence across the site, with primary responsibility for driving and maintaining high standards of non-GxP and GxP cleaning and workplace presentation. The role will focus on identifying areas requiring improvement, completing daily workplace audits and live assessments, working directly with operational teams to address standards in real time, and providing clear assurance that agreed cleaning and workplace standards are being consistently achieved.

Working closely with the Deputy Site Lead, cleaning management, operational teams and key stakeholders, the postholder will play an important role in delivering immediate and sustained improvements in workplace standards, helping to create a clean, professional and consistently presented environment.

This is an operational role requiring a high level of visibility across the site and flexibility to work across the 06:00 to 06:00am service window according to business and contractual needs.

Main duties

Cleaning Standards & Workplace Presentation: Maintain a strong daily presence across the site, with particular focus on non-GxP cleaning standards and workplace presentation. Carry out daily inspections and audits across agreed areas to assess cleanliness, presentation and delivery against expected standards.

Identify issues proactively rather than relying solely on customer feedback or escalation. Work directly with operational teams and supervisors to address standards requiring attention and ensure timely corrective action.

Drive immediate improvement activity where standards fall below expectation. Undertake follow-up checks to ensure actions have been completed effectively and improvements are sustained. Identify recurring themes and support practical solutions to improve consistency of service delivery.

Promote attention to detail and a "right first time" approach to cleaning and workplace standards. Live Assessments & Quality Assurance Lead and coordinate live cleaning assessments, observing delivery in real working conditions and assessing performance against agreed methods and standards.

Provide constructive, practical feedback following assessments and support teams in understanding the standard required. Maintain clear records of audits, assessments, findings and actions. Monitor trends and repeat findings to identify areas requiring additional focus, coaching or management intervention.

Escalate persistent deficiencies or significant service concerns appropriately. Support the development and embedding of simple, effective quality assurance processes. Provide evidence and assura...

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