Operations Coordinator

Job title : Operations Coordinator, North West Reports to : Regional Director Location : Warrington, with regional travel where required Salary : Up to £28,000 per annum Hours : 37.5 hours per week Contract : Temp to Perm / Permanent TBC Role purpose: The Operations Coordinator will provide direct operational support to the Regional Director and North West management team.

This is not a traditional administration role. The postholder will become a trusted regional point of contact for managers, colleagues, clients and central support teams. They will maintain accurate controls, coordinate key processes, track actions and make sure commitments move through to completion.

The postholder must operate confidently at regional level, challenge incomplete information professionally and support Area Managers without taking ownership away from them. They must know when to act, when to encourage and when to escalate.

Key responsibilities Regional operational control Maintain the regional action tracker and follow up overdue actions. Prepare accurate information for reviews, client meetings, audits and management updates. Record owners, deadlines and outcomes from regional meetings.

Support mobilisations, contract changes, site closures and management handovers. Identify repeat process failures and raise risks early. Payroll, rotas and time and attendance Review payroll, WDA and roster information for missing or inconsistent entries.

Track payroll queries and make sure managers provide supporting evidence. Monitor leavers, pay-rate changes, holidays, overtime and temporary cover. Maintain issue records and report recurring causes. Recruitment and onboarding Maintain vacancies and candidate activity within Eploy.

Coordinate interviews, candidate communication, paperwork and feedback. Track Right to Work, DBS and other required checks. Coordinate new starter forms, access requests and induction arrangements. Maintain accurate recruitment and compliance records.

Agency and invoice controls Maintain approved agency worker records and required checks. Confirm timesheets and SmartTask records support invoiced hours. Review assigned Yooz invoices weekly and route queries to the correct owner.

Challenge missing, conflicting or unsupported information. Support month-end clearance of outstanding operational invoices. Client and colleague contact Hold professional client conversations, record feedback and agree clear follow-up actions.

Complete agreed client and colleague welfare contacts. Recognise matters that require management, People or safeguarding escalation. Support service-recovery actions and maintain a clear record of commitments. Uniform, stock and fleet * Coordinate approved uniform and stock orders and track del...

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