Client Account Manager
Indevor Group Ltd · Risley, England ·
Client Account Manager – Indevor Bonds Permanent | Full Time | Office Based Are you an experienced Account Manager, Client Services professional or commercially minded customer relationship specialist looking for an opportunity where you can genuinely take ownership of your clients and build a long-term career?
Indevor Bonds and Guarantees Limited is looking for a driven and personable Client Account Manager to join our growing team in Chorley. This is an excellent opportunity to become part of a specialist, ambitious business where you’ll manage your own portfolio of clients, build strong relationships and play an important role in delivering an exceptional service across our surety bond business.
The Opportunity As Client Account Manager, you’ll become the primary point of contact for a portfolio of clients, managing relationships and supporting bond enquiries from initial quotation through to final issuance. You’ll work closely with clients, underwriters and internal teams to ensure applications progress efficiently, issues are resolved quickly and clients receive a consistently high level of service.
This isn’t simply an administrative account management position. We’re looking for someone who enjoys developing relationships, understanding their clients’ businesses and spotting opportunities to strengthen and grow those accounts. What You’ll Be Doing
- Managing and developing a portfolio of client accounts.
- Acting as the main point of contact for your assigned clients.
- Building long-term, trusted relationships and understanding individual client requirements.
- Liaising with underwriters to obtain quotations and progress applications.
- Managing new client onboarding and ensuring a smooth customer experience.
- Monitoring quotations, acceptances and bond issuances to keep cases moving.
- Identifying opportunities for client retention, referrals and additional business.
- Resolving client queries and taking ownership of issues through to completion.
- Maintaining accurate CRM and Salesforce records.
- Working collaboratively with Sales, Operations, Marketing, Finance and Referrer Relations.
- Monitoring service levels, KPIs and client performance.
- Supporting the continuous improvement of processes and the overall client journey. What We’re Looking For ...