Client, Technical/Trainer Success Manager

A client based in Orpington Kent is recruiting for a Client Success Manager. The ideal candidate will have a technical backgound either in Security or Asset Protection. You will also be passional about client satisfaction, operational delivery, training and new technology.

You'll shape the customer journey from first engagement through long-term success, while advancing customer trust, project delivery and training standards. Duties Own the post-sale relationship for assigned strategic accounts, ensuring client satisfaction, loyalty, and results.

Deliver a high-touch onboarding experience focused on measurable crime prevention, asset recovery, and community safety outcomes. Create and manage customer success roadmaps tailored to public sector and corporate objectives.

2. Project Management & Deployment Oversight Dealing with asset tracking and command-and-control technologies, coordinating all operational phases from kick-off to impact measurement. Champion the use of the SARA Model ( Scanning, Analysis, Response, Assessment ) in project planning—aligning security deployments to structured problem-solving best practices used across UK policing.

Manage project documentation, timelines, risk mitigation, and communication between internal teams and external stakeholders. 3. Training Delivery & Enablement Design and deliver CPD-accredited customer training programmes, enhancing client competence and confidence Serve as the CPD Training Champion—maintaining compliance with Continuing Professional Development standards and promoting recognised educational value to clients.

Build scalable on-boarding toolkits, training modules, and quick-reference materials for police forces, councils and enterprise clients. Develop "train-the-trainer" programmes to ensure wide and sustainable internal adoption within client organisations.

Technical Sales Support Act as a trusted technical advisor to Sales and Marketing teams during solution design Translate technical features into clear operational advantages for policing, security, and com...

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