Customer Account Executive
Boughey Logistics · London, England ·
We are looking for a Key Account Executive on a permanent full time contract, working on a hybrid basis between our Wardle site and remote. You will take responsibility for key customer accounts ensuring a first-class service is provided, ensuring queries are resolved quickly whilst proposing new solutions to meet customer needs.
Why Boughey? Monthly Pay: £26,592.04 per annum Shifts: Monday to Friday 8.30am to 5pm - 1 Saturday in every 10 weeks Hybrid: Work between the Wardle office and remote Holidays: 33 days per year Progression Opportunities: Clear progression pathways across the wider group that operates 2 other business Training Opportunities: Funded, accredited courses.
Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more! Shopping Discounts: Save with discounts at major retailers like Sainsburys, Morrisons, Currys, Debenhams and more! Travel Savings: Discounts on flights, hotels, and airport parking.
Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks. Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services. Enhanced Policies: Enhanced maternity and paternity leave.
The Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking! Day to Day Point of contact forcustomer enquiries both verbally and in writing, responsible for resolving these queries within given timeframes Develop and take responsibility for key accounts, ensuring we provide excellent customer serviceby developing a thorough understanding of their expectations and requirements, providing the correct advice and service levels on the back of this Expand existing customer relationships and support new sales by proposing new solutions to meet customer needs Complete administration duties with the highest accuracy including inputting customer and order information into the system and generating reports to stakeholders Where required, attend customer meetingsacting as the link between customers and internal teams What will you bring?
Excellent communication skills both verbal and written Strong IT skills including Microsoft office suite with the ability to pick up new systems experience with SAP would beadvantageousbut not essential as full training will be provided Proactive and organised with the ability to multitask in a fast-paced environment Customer centric and passionate about delivering an excellent customer experience Who are Boughey? NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture