Customer Care Advisor

Customer Contact Advisor Are you looking for a customer care role where you can genuinely make a difference? Do you enjoy helping people and making a positive impact to their day to day lives? My client in the public sector are looking for a customer care advisor to join their busy and fast paced team, if you have experience in handling a high volume of calls, or a fast-paced office based customer service role, then we would love to hear from you.

We're looking for a warm, professional and organised Customer Contact Advisor to be the first point of contact for our customers, helping them get the answers and support they need. This is a varied, customer-facing role where you'll handle enquiries by phone, email, social media and in person, making a real difference to our customers from the very first contact.

What you'll do Handle customer calls, emails and visits, resolving enquiries at the first point of contact wherever possible Log repairs, inspections and minor adaptations accurately on our Housing Management System Book appointments and follow-on works, taking customers' vulnerabilities and needs into account Greet office visitors and keep our reception area welcoming and well presented Respond to customer comments on social media, de-escalating issues where appropriate Signpost customers to support agencies and issue foodbank vouchers in line with our procedures Record and escalate complaints, and help safeguard vulnerable individuals About you You'll bring: GCSE Maths and English (grade A-C or equivalent) Experience in a busy office environment, dealing with customer queries by telephone and finding positive resolutions An excellent telephone manner, with great attention to detail when recording information Strong interpersonal and communication skills The ability to work well under pressure Confidence using Microsoft Office Experience of building positive working relationships with customers, colleagues, contractors and other agencies Experience in social housing, or using housing management software, would be an advantage but isn't essential. ...

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