Customer Care Coordinator
Bellway Homes · Dartford, England ·
Customer Care Coordinator When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues.
This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you. There is an exciting opportunity to join Bellway, one of the UKs largest house builders.
Our Thames Gateway Division, located in Dartford, is looking to recruit a Customer Care Coordinator to join the Divisions Customer Care team. The Role The Customer Care Coordinator plays a key role delivering a high standard of customer service throughout the post-completion journey, ensuring timely communication, defect resolution, and system accuracy in line with the Bellway Customer Care Charter, NHBC, and NHQC expectations.
Working closely with the Customer Care team, the coordinator is responsible for managing customer issues and ensuring a clear and smooth path to resolution, supporting our commitment to high standards and customer satisfaction.
This role reports of the Divisions Head of Customer Care. Principal accountabilities of the Customer Care Coordinator role include: Positively contribute to the level of service delivered to our customers, in line with the Bellway Customer Care Charter and the standards expected by the NHBC and NHQC.
Contact customers during their warranty period to check satisfaction and provide updates on reported issues. Respond to customer emails professionally and within agreed service level agreements (SLAs). Monitor incoming call volumes and work with the Customer Care team to ensure consistent service coverage during office hours.
Maintain accurate records by updating plot, customer, and subcontractor details in customer care systems.