Customer Care Technician
CMS Recruitment Limited · Ashington, England ·
Job Description CMS Recruitment are seeking hardworking Customer Care Technician on a permanent basis to join our well know construction & regeneration client working across Northumberland. Role Purpose: Be the face of customer care contact with purchasers ensuring defects are assessed and attended to in accordance with our Customer Care Charter and the standards of our warranty providers.?DutiesEstablish and maintain pro-active relationships with the build team and purchasers.
Carry out a range of maintenance / repair tasks or advise of specialist support requiredEstablish effective procedures for managing the resolution of items raised. Carry out property inspections, coordinate remedial repair work with Customer Care TeamMeet with homeowners and represent Ascent Homes in a professional manner.?Liaise with Customer Care Manager regarding the progress of customer care issues and customer claims where required.
Follow all health and safety policies, including PPE and safe tool operationIdentify and report hazards? Carry out dynamic risk assessments at point of work, review risk assessments for future best practice. Generic Requirements for all colleaguesContribute to the creation of a positive culture in line with Advance Northumberland valuesShow commitment to equality and diversity in the workplace and ensure this is reflected in all activitiesEnsure a safe and sustainable working environment is promoted across the businessContribute to the financial performance of the business, in line with role responsibilitiesUndertake other reasonable duties as requestedPersonal SpecificationEssential CriteriaSkills, Knowledge & Experience RequiredNVQ Level 2 (or equivalent) in general maintenance or similar.
Strong knowledge of domestic joinery repairs and installations. Experience working in occupied propertiesAbility to read and follow drawings, specifications, and measurements. Skilled in safe use of hand and power tools.
IT skills sufficient to undertake mandatory training and use in-house APPS.Good communication and customer service skills. Ability to work independently and as part of a wider multi-trade team. Full UK driving licence.
Desirable
experience using digital job management systems. To apply for this vacancy please send across an updated CV!