Customer Journey Manager
iBSC · Edinburgh, Scotland ·
Location: Edinburgh or Halifax (Hybrid Working) We are currently looking for a Customer Journey Manager who can: Understand end-to-end Credit journeys deeply, pulling insights from disparate data/processes/systems and mapping them (Visio/Figjam) Optimise journeys continuously from both customer and business perspectives Orchestrate across functional boundaries - aligning Product, Experience Design, and Engineering to ensure journey effectiveness Support transformation from Legacy on-premise architecture to cloud-based orchestration and third-party SaaS Translate insight into prioritisation and design decisions alongside the Product Owner and feature team Drive continuous improvement and manage change within established frameworks Communicate effectively to varied audiences and coach others Essentially: a strong journey-design and customer-insight specialist who can bridge business, tech, and data to improve Lending/Credit customer outcomes during a major platform migration. ...