Customer Journey Manager

Customer Journey Manager - Credit Platforms/Lending | £365-£455 (Inside IR35) - 6-month contract - London (2x a week onsite) Our financial client is looking for strong Customer Journey Managers with strong Product Ownership, Customer Journey Optimisation and Product Discovery experience to support a major Credit & Lending transformation programme.

Day Rates (Based on Experience): Junior: £365/day Mid-Level: £410/day Senior: £455/day

Key Responsibilities

Own and optimise end-to-end Credit & Lending customer journeys. Lead product discovery workshops, design sprints and journey mapping. Identify customer pain points using research, insights and data. Translate customer needs into product improvements and prioritised backlog opportunities. Collaborate with Product Owners, UX, Engineering, Credit Risk and Operations.

What We're Looking For

Experience in Customer Journey Management, Product Discovery or Service Design. Strong customer journey mapping and optimisation skills. Experience with FigJam, Visio or similar tools. Strong stakeholder engagement and Agile product delivery experience.

Banking, Credit/Lending or Credit Decisioning experience is highly desirable. We're seeking someone with a strong Product Ownership and Customer Journey Management mindset, who takes a proactive, customer-centric approach to discovery, journey optimisation and delivering meaningful business outcomes.

Location : London (2x a week onsite) Duration: 6-month contract Day Rate: £365-£455 (Inside IR35) - dependent on experience ...

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