Customer Lifecycle Program Manager

Overview

In this role, you drive the adoption and commercial success of Customer Lifecycle programs across Europe, linking vendor strategy with local execution. You will enable country teams, recruit and onboard partners, and track ROI to demonstrate impact for vendors and partners. You’ll influence cross-functional stakeholders in a matrix environment and embed lifecycle initiatives into local sales and marketing plans. This is a chance to shape how TD SYNNEX scales customer lifecycle programs across Europe and partners with vendors to create measurable outcomes.

Pay / Benefits

• elective country-specific benefits
• leadership and professional development programs
• Life Empowerment Assistance Program for well-being
• diversity, equity & inclusion initiatives
• global onboarding and peer community networks
• volunteering and sustainability programs

Responsibilities

• Drive adoption of Customer Lifecycle programs across European countries
• Enable country teams with training, tools, and best practices
• Develop lifecycle messaging, salesplays, and enablement materials
• Partner with local teams to recruit and onboard partners into vendor programs
• Track partner sign-up, activation, and remove adoption barriers
• Build relationships with country teams, partners, and vendor stakeholders
• Define and monitor ROI metrics, program performance, and business outcomes
• Present results and recommendations to vendors and senior leadership
• Ensure Customer Lifecycle initiatives are embedded in local sales and marketing plans

Key requirements

• Experience leading multi-country programs or business development across Europe
• Strong understanding of IT channel, distribution, partner ecosystems, and vendor programs
• Knowledge of customer lifecycle strategies (onboarding, adoption, renewal, retention)
• Ability to influence stakeholders and drive results without direct authority
• Strong commercial, analytical, and ROI reporting skills
• Excellent communication, presentation, and stakeholder management
• Experience creating enablement and training programs
• Ability to work in a matrixed, multinational environment
• Willingness to travel across Europe
• Experience in distributor, vendor, or reseller organizations
• Knowledge of Customer Lifecycle vendor programs
• Additional European language skills
• Experience with reporting and analytics tools
• stakeholder management
• influence without authority
• clear communication
• ROI reporting
• program analytics
• enablement material development

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