Customer Service Coordinator

In a Nutshell... We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry South West Midlands, at our office in Solihull, West Midlands. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA.

You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible.

We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you... Competitive basic salary and annual bonus Up to 39 days annual leave plus bank holidays 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Christmas company shutdown Employee rewards portal with many more benefits...

In return, what we would like from you... Behave in line with our company values – Integrity, Caring and Quality Previous experience working within a fast-paced customer service role Proven experience in coordination of appointments and diary schedules for Technicians / Engineers Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Patience and calmness under pressure Good planning and organisation skills Problem solving and decision-making skills A polite, tactful, and assertive attitude Excellent communications skills Good team working skills Experience working for a residential house builder ideally within the customer facing environment An understanding of building regulations and legal obligations NHBC / NHQB training (desirable) More about the Customer Service Coordinator role...

To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA's to ensure a positive customer journey. Issue instructions to Sub-contractors and follow up to ensure prompt resolution.

To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period. To deliver an excellent customer service, understanding and empathy to our customers to ensure a po...

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