Technical Service Coordinator - REMOTE

Technical Service Coordinator – Fully Remote Location: Home Based (UK) Working Arrangement: 100% Remote Occasional Travel: Head Office in Hoddesdon, Hertfordshire Salary: Up to £37,000 The Opportunity Are you an experienced Field Service Engineer or Technical Support Engineer looking to move away from hands-on engineering into a fully remote technical role?

We are looking for a technically minded and organised individual to join a busy service operations team as a Technical Service Coordinator. This is an excellent opportunity for someone with a background in mechanical, electrical, hydraulic or equipment engineering who wants to utilise their technical knowledge in a home-based position, supporting field engineers and customers remotely.

Key Responsibilities * Receive and manage incoming technical service calls and customer enquiries. * Diagnose and troubleshoot equipment faults, providing remote technical support where possible. * Coordinate and schedule field service engineers, ensuring jobs are allocated efficiently. * Prioritise urgent breakdowns and monitor outstanding service calls. * Support engineers with technical queries while they are out on site. * Coordinate urgent spare parts orders, deliveries and stock replenishment. * Monitor engineer van stock to ensure the correct parts are available. * Keep customers updated on engineer attendance and repair progress. * Maintain accurate service records and ensure jobs are followed through to completion.

What We're Looking For * Previous experience in a technical, engineering, maintenance or field service environment. * Good understanding of mechanical, electrical or hydraulic equipment. * Confident diagnosing faults and providing technical advice over the phone. * Strong organisational skills with the ability to coordinate multiple priorities. * Excellent communication and customer service skills. * Comfortable using IT systems, Outlook, Excel and Microsoft Teams. * Self-motivated and confident working independently from home.

Experience within coffee machines, vending, beverage equipment, catering equipment or similar service industries would be advantageous but is not essential. What's on Offer? * 100% remote working from home anywhere in the UK. * Opportunity to move away from hands-on engineering into a technical support and coordination role. * Occasional visits to head office in Hoddesdon, Hertfordshire. * Opportunity to utilise your existing technical knowledge and engineering experience in a different environment. Interested in taking your engineering career in a new direction? Apply today...

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