Customer Service Representative

Customer Service Representative Location: Norwich, NR3 Salary: £12.71ph Job Type: Full-time / Permanent About the Role We are looking for a motivated and customer-focused Customer Service Representative to join a busy team within the insurance sector.

The successful candidate will have previous insurance sales experience, excellent communication skills and a passion for delivering outstanding customer service. You will support customers with their insurance needs, ensuring a professional, efficient and accurate service at all times.

Key Responsibilities Handle customer enquiries via telephone, email and written correspondence. Process new business, renewals, cancellations and mid-term adjustments. Understand customer needs and recommend suitable insurance products.

Underwrite policies within delegated authority, referring complex cases where necessary. Manage renewal and new business opportunities to help secure and retain customers. Handle customer objections, queries and complaints professionally.

Process customer payments and maintain accurate records. Ensure compliance with FCA regulations and Treating Customers Fairly (TCF) principles. Work collaboratively to achieve team targets and objectives. About You

Essential

Minimum of one year's general insurance sales experience. GCSE Maths and English at Grade 4–9 (or equivalent). Excellent communication and customer service skills. Professional telephone manner. Strong organisational skills and attention to detail.

Good IT skills and accurate record-keeping abilities. Ability to work independently and as part of a team. Effective problem-solving skills and ability to meet deadlines.

Desirable

Level 3 Certificate in Insurance (or working towards). Knowledge of FCA regulations and financial services compliance. Experience or knowledge of property insurance products. If you are an enthusiastic and customer-focused individual looking to develop your career within the insurance industry, we would love to hear from you.

Please apply with your CV and details of your relevant experience. Contract Personnel are one of East Anglia's longest-standing, leading independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search.

Contact Rosie, Hannah or Lesley at Contract Personnel for more details today! ...

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