Customer Service Team Leader

Customer Service Team Leader Maidstone | £35,000 | Full-time We're partnered with a family run retail healthcare business that genuinely loves its customers, and looks after its team just as well. This newly created role of Customer Service Team Leader will quickly make an impact to the business to ensure that every person who walks into one of their branches has an excellent customer experience.

Day to day, you'll be the professional, friendly, familiar face for customers, answering calls, booking quality appointments, and helping with product support in branch. You won't be managing people in the traditional sense; it's about leading by example and raising standards across the business.

You'll learn from one of the top-performing branches and help share that best practice with your colleagues, while also helping introduce a new stock tmanagement process. Are you someone confident, warm and genuinely good with people - maybe with a background in hospitality or retail?

Someone not afraid to ask questions, speak up when something's not working, and bring people along with them, even when there's a bit of resistance to change? If so then, read on... As Customer Service Team Leader, you'll be responsible for: Answering customer service calls and enquiries, and turning them into quality appointments and follow ups Giving customers a brilliant experience in branch, including help with product support Working with the business owners to design and roll out best practice for the customer experience, across the business.

Visiting branches monthly (and catching up remotely in between) to see keep momentum, share news and roll out new processes Matching each customer with the right technician Learning from a top performing branch and helping other teams adopt what works Introducing a stock management process for the business - in context, not high volume stock but c100 products.

Liaising with suppliers Keeping on top of admin, data entry and systems Helping every branch feel supported, build consistency and be proud of what they do About you You're organised, confident and a natural with people.

You care about customer service, first impressions and want to help others care about it too. You've got good admin and data entry skills, you're comfortable with IT systems, and if you've ever kept on top of stock before, even better.

What's in it for you: up to £35,000 salary 25 days annual leave plus bank holidays Supportive business owners who genuinely care about their team Real opportunity to influence the success of the business, and take on more responsibility as you grow into the role Fuel card provided for travel between branches Time off in lieu for any Saturday working Experience in retail, healthcare, hospitality, service or operations is helpful, but attitude, organisation and people skills matter just as much. Immediate interviews available.

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