Customer Support Administrator

Work with us To support Kwik Fit in its wider purpose of keeping our customers safe on the road and providing peace of mind motoring. Reporting to the Team Manager, the Customer Support Administrator will manage all invoice and transaction processes within Kwik Fit Fleet.

Using bespoke systems, the Customer Support Administrator will perform various tasks that aid the invoicing and billing process including resolving non-matching invoices for both FAS and 1link accounts. This role will manage all Fleet Rejections; resolving issues in order to reach the invoicing stage or raise a credit as required and process 3rd party invoices for payment including Rapid Response callouts.

This role will also process reimbursements; refunding customers and lease companies for jobs which should have been billed out through FAS. You are customer focused, positive, detail oriented, and innovative with the ability to adapt your skills and demonstrate your knowledge, to create a one stop shop for our customers.

You will also have a high level of positivity, passion and self-drive to achieve and support the delivery of a customer experience that is not just the best, but legendary. Location Hybrid Working & Office Location (Duart House) This is a temporary position to cover maternity leave with the potential to become permanent The Day to Day Create and control the flow of data and invoices within the Kwik Fit Fleet systems, primarily the FAS and 1Link invoice process.

Populating the management and control systems with data, generating and creating invoices and management information. Manage 3rd Party Invoicing via the Coupa system to ensure 3rd party invoice matches FAS authorisation.

Control and maintain invoicing parameters including month end procedures, rate change, credits and manual invoicing, transactional data exports. Liaise with customers to resolve queries and update data/invoices as requested.

Vehicle imports and management – keeping records of all FAS vehicles up to date to ensure that the correct vehicles are covered for tyre replacement. Manage all error control and resolutions within the Fleet Systems. Process reimbursement requests from both lease companies and customers.

Manage all pricing calls from Retail Centres and calculate book out prices. Respond efficiently to our customers (leasing companies, Retail Centres, Account Managers and internal colleagues) to create a positive experience and striving to achieve a one stop resolution.

Respond to queries and resolve issues with positive and proactive solutions. Report areas for improvement or concern to line management.

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