Customer Support Specialist

Your Company: A growing and innovative consumer lending organisation has partnered with the team at NET Recruit to recruit a Customer Support Specialist to join their Southampton-based team. With a strong focus on combining technology with a genuinely human approach, the organisation provides a modern customer experience supported by advanced digital platforms and data-driven solutions.

With a growing team across its UK offices, the business has built a collaborative and supportive culture where people are encouraged to learn, develop and contribute to its continued growth. Based in Southampton, this is an opportunity to join an ambitious organisation that places customer care, fairness and teamwork at the heart of what it does. Your Role and

Responsibilities

While in this position your duties may include but may not be limited to : Communicating with customers and third parties across a range of digital channels, including email, WhatsApp, Facebook Messenger, SMS and live chat.

Supporting customers throughout the loan application process and guiding applicants through required documentation and submission stages. Managing open loan accounts, including collecting payments, identifying account issues and providing appropriate solutions.

Providing clear, personalised and empathetic support based on individual customer circumstances. Managing customer inboxes and completing a variety of administrative requests accurately and efficiently. Supporting customers with loan management and repayment queries, adapting solutions to meet their individual needs.

Identifying potential signs of customer vulnerability and responding appropriately in line with internal procedures. Recognising potential indicators of fraud and taking appropriate action where required. Working closely with colleagues across the wider team to ensure customers receive a consistent and high-quality service.

Managing a varied workload while maintaining accuracy, professionalism and a strong customer focus. Contributing positively to the wider team and supporting colleagues in a fast-paced digital environment. What You Will Need to Apply : Strong written communication skills, with the ability to communicate clearly, professionally and empathetically.

A genuinely customer-focused approach, with the ability to provide a human and personalised service through digital channels. A positive and enthusiastic attitude, with a willingness to collaborate and contribute to a lively team environment.

A proactive approach to learning, with the enthusiasm to develop new skills and take on additional responsibilities. Good computer literacy and confidence using multiple systems and dig...

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