Direct Despatch Administrator

Direct Despatch Administrator – E-Commerce Team Join a busy, fast-paced team where organisation, accuracy and teamwork make a real difference! Are you highly organised, confident with Excel and enjoy keeping things running smoothly?

We're looking for a proactive Direct Despatch Administrator to join our E-Commerce team, supporting the day-to-day management of customer orders, stock availability and sales administration. This is a varied role where you'll work closely with customers, sales teams, warehouse and finance colleagues to ensure orders are processed efficiently, deliveries run smoothly and customers receive an excellent service.

Previous experience with B2B portals would be an advantage, but it's not essential. Full training will be provided, making this an excellent opportunity for someone with strong administrative skills who enjoys working with data, solving problems and being part of a supportive team.

Please note: This is a fully office-based position, with some bank holiday working required.

Responsibilities

Managing Customer Orders: Importing and processing orders from B2B portals into the internal Sage system using Excel, ensuring all information is accurate and up to date. Keeping Sales on Track: Monitoring stock allocations, reservations and forecasts to help maximise sales opportunities with dropship customers.

Building Customer Relationships: Liaising with buyers and stock management teams to provide updates on order progress, stock availability and delivery schedules. Supporting Sales Performance: Maintaining customer listings and price lists, preparing sales figures for Key Sales Managers and helping create engaging sales presentations.

Resolving Queries: Acting as a key contact for order and invoice queries, working with customers and internal teams to resolve issues quickly and professionally. Managing Returns and Credits: Using Sage to raise sales orders, credits and debits where products are faulty, damaged or no longer required.

Working Across Teams: Collaborating with warehouse and finance colleagues to keep orders moving and ensure everything runs efficiently. Suppo...

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