Director - TISSL

Job Description DescriptionDirector - TISSLClarCourse | Milton Keynes | HybridTISSL, ClearCourse Hospitality's premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience.

This is a BU leadership role with a team spanning product management, account management, new business, and implementation. To be considered for this role, you must have direct, hands on experience with restaurant or hospitality POS systems.

Applications without this will not be progressed. Key accountabilities: Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin-level venuesDrive ClearAccept payment attach on every new deal, treating embedded payments as a commercial priorityOversee Account Management to deliver NRR growth, proactive retention, and structured churn prevention across the TISSL estateOwn customer satisfaction performance, establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisionsDefine and evolve TISSL's go-to-market strategy, representing the business in group-level commercial and product forumsLead team structure, performance, and development across BDM, Account Management, Product Management, and ImplementationDeliver accurate reporting across six KPIs to the MD and group leadership, with clear commercial narrativeRequirementsRequired experience: Proven leadership of a B2B SaaS or technology business unit, with P&L or revenue ownership across growth and retention metricsDirect, hands-on experience with restaurant or hospitality POS systems.

Candidates without this will not progressTrack record of leading mixed commercial teams spanning sales, account management, and operationsCRM-driven pipeline management and forecast discipline, using Pipedrive, Salesforce, HubSpot, or equivalentExperience selling into or managing relationships with premium restaurant groups, hotel F&B, or branded hospitality venuesComfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operationsDesired: PE-backed or high-growth environment where ARR, NRR, and EBITDA are the operating languageEmbedded payments or integrated card processing exposureWorking knowledge of Lightspeed, Toast, or equivalent competitive platformsWhat We're Looking For: Equally comfortable in a customer conversation and presenting to senior leadershipHigh ownership, data-led, and able to drive a commercial agenda without waiting for directionEffective in a fast-moving, acquisition-driven business where priorities shiftBenefitsBenefits: Competitive salary + bonus25 days holiday + your birthday offPrivate medical insurance (Bupa) & health cash planLife assurance & income protectionEnhanced parental leave & family wellbeing supportPerkbox discounts & perksGenerous pension contributionsHybrid working modelIf this sounds like your next move, apply now or send your CV and a brief note on your POS experience directly to

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