Energy Manager
Johnson Controls ·
What You Will DoOpenBlue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls' 140 years of building expertise with cutting-edge technology.
We are seeking an Energy Manager to partner with customers of our OpenBlue platform to deliver value. You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle.
This is a great opportunity for someone who likes a challenge, is comfortable with a start-up environment in a large company, and open to growing the position as we grow as our business. How You Will Do ItResponsible for end-to-end delivery of customer value for OpenBlue solutionsCustomer Onboarding Participate in customer kick-off and key deployment milestone callsUnderstand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers' businesses challengesTrain end users on the OpenBlue customer value framework and success metrics to be measuredShare product training resources and technical support processesValidate the completion of scope as per contract and customer needsProvide customers with a guided product tour after deliveryAdoption Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partnersMonitor product usage analytics and provide feedback to customers.
Establish 30-60-90 day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creationAdvocacy (Build trust / transparency) Review any open issues / technical support tickets with customersProvide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as neededMonitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closedParticipate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers.
Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customersRetention and GrowthEnsure we are meeting customers' definition of successIdentify other opportunities to provide valueDrive new business growth by earning favorable customer referencesWhat we look forRequiredBachelor's degree in engineering, business, or a related field.5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance servicesHands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilitiesExperience delivering user training, product demonstrations, and addressing operational questions to drive end resultsExcellent communication skills, both written and verbal, to work with customers or partners across operational and senior levelsStrong track record in customer relationship management with enterprise customersExtremely organized project management skills to manage multiple customers in your portfolioDemonstrated ability to lead within a matrix organizationExperience driving process improvements to enhance customer satisfactionCandidates must already have a work authorization that would permit them to work for Johnson Controls in the United Kingdom.
PreferredExperience with smart building software and/or energy management systemsCertified Energy Manager (CEM) certification (Association of Energy Engineers)Certified Measurement & Verification Professional (CMVP) certificationThe role may include up to 10% travelSummaryLocation: Sunbury-on-Thames-Surrey-United Kingdom; London-London-UKType: Full time