Freight operations Supervisor

Monday to Friday, 9:00am to 5:00pm (1 hour unpaid lunch break) We are excited to offer an opportunity for a Freight Operations Supervisor to join a dynamic and growing multimodal operations team. This role is crucial for someone who can manage operational shipments while supervising and supporting the day-to-day activities of the operations team.

Reporting directly to the Operations Manager, this position is ideal for a hands-on leader who thrives in a fast-paced environment. Day-to-day of

the role

Manage import, export, and cross-trade shipments from start to finish. Supervise and support the daily activities of the operations team. Monitor team performance and operational KPIs. Ensure compliance with company SOPs, customs regulations, and trade compliance requirements.

Act as the first point of escalation for operational issues and customer concerns. Provide training, guidance, and support to team members. Coordinate with carriers, customers, overseas agents, and internal departments. Support service quality improvements and implementation of corrective actions.

Assist the Operations Manager with workload planning and resource allocation. Contribute to the development and standardisation of operational procedures. Support business growth initiatives, including new services and special projects. Required Skills &

Qualifications

Minimum 5 years' experience in freight forwarding or logistics operations. Strong knowledge of import, export, and cross-trade operations. Experience managing shipments from start to finish. Experience across air, sea, and road freight operations.

Good knowledge of import and export customs procedures. Strong understanding of Incoterms and trade compliance requirements. Previous supervisory, team leader, or senior operator experience preferred. Strong problem-solving and decision-making skills.

Excellent customer service and communication skills. Ability to prioritise tasks and work effectively in a fast-paced environment. CargoWise & Sequoia

Benefits

Career progression opportunities within a dynamic and expanding organisation. Opportunity to make a direct impact on operational performance and business growth. To apply for this Freight Operations Supervisor position, please submit your CV ...

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