Guest Services Specialist
Alchemy Global Talent Solutions ·
We are working with a well-established hospitality provider in London seeking a Guest Services Executive to join their team. This is a fast-paced, office-based role focused on delivering a high-quality experience to guests from booking through to post-stay support.
This position is ideal for someone with strong customer service experience within hospitality, corporate housing, serviced apartments, or hotels, who thrives in a client-facing, detail-driven environment. Key Responsibilities Act as the primary point of contact for guests, managing enquiries via phone and email Coordinate bookings, amendments, and cancellations accurately and efficiently Provide tailored accommodation solutions based on guest requirements Liaise with internal teams and external partners to ensure smooth service delivery Handle guest queries, complaints, and service issues in a professional manner Maintain accurate records within internal systems and CRM platforms Support billing, invoicing, and general administrative tasks Ensure all interactions reflect high service standards and brand values Key Skills