Guest Services Specialist

We are working with a well-established hospitality provider in London seeking a Guest Services Executive to join their team. This is a fast-paced, office-based role focused on delivering a high-quality experience to guests from booking through to post-stay support.

This position is ideal for someone with strong customer service experience within hospitality, corporate housing, serviced apartments, or hotels, who thrives in a client-facing, detail-driven environment. Key Responsibilities Act as the primary point of contact for guests, managing enquiries via phone and email Coordinate bookings, amendments, and cancellations accurately and efficiently Provide tailored accommodation solutions based on guest requirements Liaise with internal teams and external partners to ensure smooth service delivery Handle guest queries, complaints, and service issues in a professional manner Maintain accurate records within internal systems and CRM platforms Support billing, invoicing, and general administrative tasks Ensure all interactions reflect high service standards and brand values Key Skills & Experience Previous experience in hospitality, hotels, serviced apartments, or corporate housing Strong customer service and communication skills Highly organised with strong attention to detail Ability to multitask and work under pressure in a fast-paced environment Confident using booking systems, CRM platforms, and Microsoft Office Problem-solving mindset with a proactive approach Professional, personable, and client-focused attitude This is an excellent opportunity to join a growing hospitality business offering a supportive team environment and clear progression opportunities.

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