Head of IT Operations

Job summaryThe London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care. To maintain operational resilience, LAS provides a 24/7 IT Operations Centre function that ensures digital services are available when needed.

The IT Operations Centre (ITOC) is responsible for critical IT support to ensure the smooth functioning, performance, and security of the Trust's digital applications and IT infrastructure. Including 24/7 monitoring and alerting, incident management detection, response and resolution, routine service maintenance, and implementation of technical change for LAS digital services.

The Head of IT Operations role is responsible for overseeing the IT Operations Centre function, ensuring the stability, availability, and performance of digital services and infrastructure by managing monitoring systems, coordinating incident responses, and implementing disaster recovery plans.

The role will primarily be responsible for the management and optimisation of the IT Operations Centre for the Trust. Please note: We may close this advert early if we receive a high volume of applications. Main duties of the jobThe ITOC will include all service management and technical skills required to monitor and take action to prevent and manage incidents, should they occur, providing various levels of support, primarily focused on day-to-day operations, availability of digital services and monitoring, investigation, and resolution of security incidents .The Head of IT Operations will be accountable for:o Line manage the IT Operations teams Providing an effective monitoring system ensuring that early detection of any issues are identified and actioned o Providing appropriate leadership and governance of IT Operations, policies, mandates, processes, procedures and reports and the operation of IT services Review Board. o Respond effectively to any unplanned outages oManage the provision of the IT Operations function (24/7 teams), sufficiently skilled and able to provide an effective, responsive IT service to the Trust o Manage relevant risks ensuring that appropriate mitigations are in place and risks escalated as necessary. o Support managers and operational staff during major incidents and Trust-wide business impact to digital services About usOur strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on: Our care- delivering outstanding emergency and urgent care whenever and wherever needed.

Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for. Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

DetailsDate posted27 August 2026Pay schemeAgenda for changeBandBand 8cSalary 88,250 to 100,355 a year per annum incl HCAS ContractPermanentWorking pattern Full-time Reference number308-CORP-3310Job locationsTrust HQWaterloo RoadLondonSE1 8SDUnited KingdomJob descriptionJob responsibilitiesApplicants are advised to read all the information enclosed in the advert job description role specification before completing an application.

Job description Job responsibilitiesApplicants are advised to read all the information enclosed in the advert job description role specification before completing an application. Person Specification Qualifications, Accreditations, Education EssentialEducated to Master's degree level in IT related subject or equivalent extensive senior management experienceInformation Technology Infrastructure Library (ITIL) Foundation level qualified Experience EssentialExperience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plansExperience of working with conflicting, highly complex, highly contentious and highly sensitive information and presenting to large groups to explain issues and aid understandingExperience of the practical application of monitoring / alert systems to improve efficiency Knowledge EssentialExtensive knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectivesGood understanding of Information Security, Governance Risk and ComplianceAbility to analytically solve complex problems and make informed recommendations based on detailed data analysis - often where the solution requires a new approach and does not rely on existing solutions Person Specification Qualifications, Accreditations, Education EssentialEducated to Master's degree level in IT related subject or equivalent extensive senior management experienceInformation Technology Infrastructure Library (ITIL) Foundation level qualified Experience EssentialExperience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plansExperience of working with conflicting, highly complex, highly contentious and highly sensitive information and presenting to large groups to explain issues and aid understandingExperience of the practical application of monitoring / alert systems to improve efficiency Knowledge EssentialExtensive knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectivesGood understanding of Information Security, Governance Risk and ComplianceAbility to analytically solve complex problems and make informed recommendations based on detailed data analysis - often where the solution requires a new approach and does not rely on existing solutionsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years.

Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years.

Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameLondon Ambulance Service NHS TrustAddressTrust HQWaterloo RoadLondonSE1 8SDUnited KingdomEmployer's websiteEmployer detailsEmployer nameLondon Ambulance Service NHS TrustAddressTrust HQWaterloo RoadLondonSE1 8SDUnited KingdomEmployer's website

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