Head of Operations
New Street Consulting Group (NSCG) · London, England ·
Head of Operations London | Up to £110,000 + Package A UK regulated retail bank is seeking an experienced Head of Operations to lead a broad operational function during a period of growth, operational improvement and transformation.
Reporting directly to the COO, this is a high-profile leadership role with responsibility for operational delivery, payments, mortgages operations, controls, operational resilience and supplier management. The successful individual will also play a key role in driving process improvement, efficiency initiatives and the wider operational change agenda.
This opportunity is particularly well suited to someone who enjoys operating in a smaller organisation where they can have genuine influence, visibility and ownership. Key Responsibilities Lead and develop a multi-disciplinary banking operations team.
Oversee day-to-day operational delivery across payments, customer servicing and back-office functions. Ensure robust operational controls, governance and risk management frameworks are maintained. Own operational resilience, business continuity and third-party supplier oversight.
Manage key outsourced relationships and service providers. Drive process improvement, efficiency and operational transformation initiatives. Partner with senior stakeholders across Risk, Compliance, Finance and Technology.
Experience Required Significant experience within UK retail banking operations. Strong exposure to mortgages and payments operations. Detailed knowledge of Bacs, CHAPS and Faster Payments. Experience leading operational control, governance and resilience frameworks.
Proven track record of managing and developing operational teams. Experience delivering operational change, transformation or process improvement programmes. Experience within a small bank, challenger bank or building society environment is highly desirable.
Candidate Profile Hands-on operational leader who is comfortable being close to the detail. Strong people manager with a track record of building high-performing teams. Able to balance operational delivery, regulatory expectations and strategic change.
Credible communicator with the ability to influence senior stakeholders. Package Up to £110,000 base salary Competitive benefits package London-based role To apply, please send your CV to joflynn@nscg.com along with your availability for a confidential discussion.