Head of Workplace Experience
CYS Security · Newbury, England ·
Head of Workplace Experience We are looking for an exceptional Head of Workplace Experience to lead the next chapter of workplace experience for a leading UK organisation. This is a senior and highly visible leadership role, responsible for implementing and embedding the workplace experience strategy across three main sites and three micro sites.
Leading a national team of approximately 35 colleagues, you will bring together people, culture, hospitality, workplace services and customer experience to create workplaces where colleagues feel welcomed, connected and inspired.
The Opportunity As Head of Workplace Experience, you will lead the implementation, delivery and continued development of the workplace experience strategy across the portfolio. You will turn the strategy and client ambitions into clear delivery plans and meaningful experiences that colleagues, customers and visitors can see, feel and remember.
Working closely with senior client stakeholders, operational leaders and facilities management teams, you will ensure workplace experience becomes part of the culture rather than simply a service. This role requires an influential and inspiring leader who can bring teams together, drive consistent delivery and create experiences that make a measurable difference.
What You'll Do Deliver the Workplace Experience Strategy Implement and embed the workplace experience strategy across all main sites. Turn the strategy into clear plans, priorities and ways of working. Create consistent, memorable experiences tailored to each location.
Use feedback and data to drive continuous improvement. Deliver activities and events that strengthen connection and pride. Inspire and Lead the Team Lead and inspire a national team of approximately 35 colleagues. Set clear expectations and empower the team to deliver meaningful experiences.
Coach managers and frontline colleagues to lead with confidence. Build a culture of ownership, wellbeing, inclusion, recognition and pride. Develop future leaders and a strong talent pipeline. Bring the Experience to Life Deliver engaging experiences across every location.
Create activities that respond to colleague needs and workplace behaviours. Ensure every interaction creates a positive, joined-up experience. Empower teams to anticipate needs, solve problems and show genuine care. Test new ideas, improve them and roll out successful initiatives across the portfolio.
Build Strategic Client Partnerships Build trusted relationships with senior client stakeholders. Act as the workplace experience lead and subject-matter expert. Turn changing priorities into improvements and new opportunities.
Present performance, insights and recommendations confidently. Demonstrate how workplace experience can improve engagement, attraction and retention. Connect the Wider Service Community Bring workplace experience and facilities management teams together around a shared purpose...