Helpdesk Administrator

Helpdesk Administrator - Ideally Telecoms/MSP Background £25-30k Circa Quedgeley, Gloucester Initially, this is primarily an administrative role on the helpdesk ordering Broadband Mobile and Telephone Systems. However, technical knowledge is advantageous and for someone with this background, there is opportunity for a hybrid role with technical troubleshooting, programming alongside the opportunity to work with/assist in the launch of an incoming IT Cloud Services offering.

Well established Telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth.

Responsibilities

• Communicate with customers via phone & email to assist with inquiries and issues
• Provisioning and managing orders for Broadband, Mobile & VOIP systems
• Keeping customers informed of the progress of their orders
• Perform data entry tasks accurately and efficiently
• Resolve customer complaints in a professional manner
• Maintain a high level of phone etiquette at all times Candidate Attributes:
• Strong communication skills with the ability to interact effectively with customers
• Excellent data entry skills with attention to detail
• Ability to analyse information and solve problems efficiently
• Prior experience of working in telecommunications/internet/mobile highly advantageous but not essential Hours
• Monday
• Friday
• 8.30am
• 5pm with hybrid / flexible working options Salary
• £25-30k depending on experience + benefits Hours Per Week: Monday
• Friday
• 8.30am
• 5pm with hybrid working offered AMRT1_UKTJ ...

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