ICT Infrastructure Engineer
Reply · Moffat, Scotland ·
Overview In this role you will provide 1st/2nd line IT support across UK offices, focusing on secure, compliant infrastructure and endpoint management. You will work with Microsoft 365, Intune, Entra ID, and Windows/macOS environments to support a fast-paced consultancy setting.
Your work will include security monitoring, incident handling, and collaboration with cross-functional teams to maintain robust IT services. A clear security posture and regulatory awareness underpin daily operations. This is an opportunity to contribute to sensitive government/defence engagements and help shape secure, scalable IT services.
Responsibilities Act as primary 1st/2nd line IT support for incidents and requests via ITSM system Provide day-to-day support for laptops and mobile devices across Windows, macOS, iOS, Android, and Microsoft 365 apps Administer and troubleshoot Intune and Entra ID (Azure AD), including enrolment, policies, access, and MFA issues Perform routine tasks such as password/MFA resets, account unlocks, OS patching, BitLocker, and endpoint policy troubleshooting Investigate endpoint security alerts and assist remediation using Defender for Endpoint and related tools Create/update knowledge base articles, SOPs, and technical documentation Coordinate with third-party suppliers to support incident resolution and service improvement Occasional on-site support at UK offices with secure handling aligned to Government Security Classifications and Cyber Essentials Key requirements Active SC clearance or ability to obtain quickly Minimum five years' continuous UK residency Hands-on experience with Windows and macOS endpoints, Microsoft 365, and core infrastructure services (Active Directory, DNS, DHCP, Windows Server) Working knowledge of Microsoft Intune and Entra ID (Azure AD), including enrolment, compliance, user/group management, MFA, and licensing Strong security awareness with familiarity with endpoint security tools (e.g.
Defender for Endpoint), Government Security Classifications, GDPR obligations, and Cyber Essentials Clear communication and professional documentation of processes and solutions Relevant computing/technology degree or equivalent, with motivation for further certifications (e.g., MS-900, AZ-900, ITIL v4) and enhanced clearances Comfort with fast-paced consultancy environment and infrastructure improvement projects Willingness to travel to Reply's UK offices for on-site support clear and professional communication ability to document processes and solutions collaborative mindset in a consultancy environment Windows and macOS endpoint support Microsoft 365 Active Directory (AD)