Inbound Sales Executive

Inbound Sales Executive - Liverpool Salary: Up to £32,000 DOE (discresionary bonus) Location: Liverpool (hybrid option) Holidays: 25 days + bank holidays Please note: Applicants must hold a full UK driving licence and have access to their own vehicle.

About the Role

Adaptable Recruitment are delighted to be working with a growing and successful business in Liverpool who are looking to recruit an Inbound Sales Executive to join their friendly and supportive team. This is a fantastic opportunity for someone who enjoys building relationships with customers, providing excellent service and identifying opportunities to generate additional sales.

The role is predominantly focused on managing inbound enquiries rather than cold calling, so we're looking for someone who is commercially minded, confident speaking with customers and enjoys finding the right solutions for their needs.

You'll be joining a business that genuinely values its people, with plenty of opportunity to learn, develop and progress as the company continues to grow. Key Responsibilities Respond to inbound customer enquiries via telephone, email and live chat.

Build strong relationships with new and existing customers, providing excellent service throughout. Offer advice and guidance on products, helping customers find the most suitable solutions. Prepare customer quotations and follow up on enquiries to convert opportunities into sales.

Identify opportunities to upsell and recommend additional products where appropriate. Manage and develop relationships with repeat customers, encouraging ongoing business. Maintain accurate customer records and update the CRM system.

Work closely with internal teams, including marketing, purchasing and operations. Occasionally attend customer visits or events when required. What We're Looking For Previous experience in an internal sales, sales support or customer service role.

Confident communicating with customers over the phone and via email. A natural ability to build rapport and develop positive customer relationships. Commercial awareness and the confidence to identify sales opportunities without being overly pushy.

Strong organisational skills with the ability to manage multiple enquiries and follow-ups. A proactive, positive attitude and willingness to learn. Comfortable working with CRM systems and Microsoft Office. A full UK driving licence and access to your own vehicle is essential.

What's on Offer? Salary up to £32,000 , depending on experience. 25 days holiday + bank holidays Performance/profit-related bonus. Hybrid working option. Friendly, supportive and collaborative working environment. Opportunity to develop your sales skills and progress within a growing business.

A varied role with plenty of customer interaction and opportunities to make a real impact. Interested? If you're currently working in customer service, internal sales or sales support and would love the opportunity to develop your career within a growing Liverpool business, we'd love to hear from you. Apply today or get in touch with Adaptable Recruitment to find out more.

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