Key Account Support

KEY ACCOUNT SUPPORT CIRENCESTER, GLOUCESTERSHIRE £30,000-£32,500 PLUS MONTHLY PROFIT SHARE + PRODUCT TRAINING + ON-SITE PARKING FULL TIME, PERMANENT Are you experienced in Key Account Support, Sales Administration, or Customer Service and enjoy building customer relationships, coordinating orders and solving problems?

Get Recruited is working with an established, family-run business to recruit a Key Account Support professional to join its friendly, supportive team. Working closely with a Key Account Manager your role will involve looking after commercial customers, handling incoming enquiries, and coordinating orders through to delivery.

This is a business where people support one another, achievements are celebrated and with some of the team being part of the company for over 15 years! Alongside regular team events, everyone benefits from an equally shared monthly profit share, regardless of job title.

If you're a Sales Administrator, Inside Sales Coordinator, Customer Service Advisor or Account Coordinator looking for a busy, varied role with a strong team culture, this is an excellent opportunity. THE KEY ACCOUNT SUPPORT ROLE: As Key Account Support, act as a reliable point of contact for commercial customers, managing a high volume of incoming calls and emails.

Work closely with the Key Account Manager, supporting day-to-day account management, customer communication and follow-up actions. Handle enquiries, prepare quotations and process customer orders accurately, keeping customers updated throughout.

Use your Inside Sales Coordinator skills to liaise with warehouse, distribution, purchasing and operations teams, checking availability and coordinating deliveries. Take ownership of customer problems, investigate delivery queries and work with colleagues to reach practical solutions.

Provide accurate Sales Administration support, keeping account information, order records and supporting documents up to date. Liaise with Finance on invoice, statement, credit note and payment queries, helping resolve discrepancies.

Apply a proactive Account Coordinator approach to outstanding actions, identifying potential delays and keeping customers informed. Share customer feedback and identify opportunities to improve service and support the wider commercial team.

Occasionally attend customer meetings, exhibitions, or training activities as required. YOU WILL HAVE: Experience in Key Account Support, Sales Administration, Inside Sales Coordination, Customer Service or Account Support.

Comfortable handling high volumes of calls, emails and orders in a busy office environment. A proactive problem solver who takes responsibility and follo...

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