Lead Field Service Engineer (Progression to Manager)

Overview

You will lead and develop a team of Field Service Engineers to ensure high-quality service delivery across a national rollout. This role sits at the intersection of hands-on engineering and people leadership, shaping performance and customer satisfaction as the business scales. You will drive KPIs, SLAs, and field utilisation while supporting recruitment and ongoing team growth. This is a chance to advance into management within a growing engineering organization that values cross-functional collaboration and impact.

Pay / Benefits

• Car allowance
• Bonus
• Excellent company benefits
• Salary bracket 55,000 - 65,000
• Career progression into management

Responsibilities

• Lead, mentor and develop a team of Field Service Engineers
• Oversee service delivery and engineering performance for a national rollout
• Manage KPIs, SLAs, and engineer utilisation
• Uphold customer service standards across sites
• Support recruitment and training to grow the service team

Key requirements

• Lead/Senior Field Service Engineer seeking management
• Proven experience leading or supervising Field Service Engineers
• Strong electro-mechanical field service background
• Experience in Retail, EPOS, ATM, vending, gaming machines or similar equipment advantageous
• leadership
• mentoring
• team development
• electro-mechanical field service
• field service management
• KPI and SLA management

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