Manager, PMO, D365 Programme

Reports to Senior Manager, PMO, D365Global FinanceI.WHY THIS POSITION:The D365 'HERO' Programme is a multi-year, global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all our regions.

HERO will harmonize multiple regional ERPs existing globally, while respecting our Divisional operating models and métier specificities, to create a standardized, single global core ERP model. HERO is not just a Programme; it is a transformation building the foundation for the success of our Global business, strengthening us to embrace the growth of our future.

II. MAIN AREAS OF IMPACT YOU CAN CREATE IN THE ROLE:The Manager, PMO is a dual-focus role, split between leading PMO for a regional deployment and supporting PMO Strategy & Planning across the global programme. Reporting to the Senior Manager, PMO, the Manager acts as the single point of accountability between Global PMO and Regional Leadership, while helping to shape the planning, reporting and methodology that every HERO deployment relies on.

Based in London, the Manager ensures end-to-end visibility of regional delivery across all phases of deployment (planning, build, test, readiness, cutover, and hypercare), proactively manages risks and readiness, and translates global programme direction into regional execution, enabling controlled Go-Lives and smooth transitions into Business as Usual.

HERO is in an intensive delivery phase, with multiple regional deployments running in parallel and significant interdependencies across systems, teams and partners. This role suits someone who brings structure to complexity, stays composed when priorities shift, and takes ownership of solving problems.

Working in close partnership with Global PMO team and Global HERO Programme teams, Regional PMO teams, Tech, and delivery partners, the Manager, PMO will be accountable for the following: Regional Single Point of Accountability & OrchestrationAct as the interface between Global PMO and regional stakeholders across all phases of deploymentWork hand in hand with the Regional PMO team to align delivery approach, cadence, and prioritiesPartner closely with delivery partners and Technology teams to coordinate updates, planning, and execution activitiesCoordinate regional inputs into global governance, reporting cycles, and leadership forumsTranslate global programme strategy into clear regional actions across all workstreamsEnsure adherence to Global HERO standards, Global Core Model Principles, delivery methodology, and ways of workingProactively flag emerging risks and provide decision-ready updates to support leadership oversightSurface regional themes, lessons learned, and continuous improvement opportunities back into the global programmeOwnership of Regional Delivery Plans, Stage Gates & Execution TrackingIn partnership with Regions, support the creation and execution of regional integrated delivery plan in Smartsheet, ensuring milestones, dependencies, critical path activities, and Stage Gate Criteria are complete, accurate, and actively maintained across all deployment phasesPartner with Technology teams and delivery partners to validate execution plans, sequencing, and resourcingEnsure alignment between regional plans and the global deployment roadmap and stage gatesTrack delivery execution through Smartsheet and Azure DevOps (ADO), validating progress against committed scope, timelines, and Stage Gate requirementsMaintain regional RAID logs and action trackers, personally intervening where delivery is at riskLead validation of Stage Gate Exit Readiness, ensuring required criteria are met before progressing between deployment stagesOwn regional risk and issue management, ensuring timely identification, escalation, and mitigationIdentify early indicators of delay, misalignment, or readiness gaps, using data, dashboards and AI-assisted analysis to spot trends before they become issuesDirectly support the Senior Manager, PMO and Head of PMO with concise insights, data, and materials to enable informed leadership decision-makingPMO Strategy & PlanningScope of strategy & planning work is established by the Senior Manager, PMO and Head of PMO in alignment with Programme delivery sequencing and priorities.

Examples of areas where support is needed include: Support integrated programme planning across concurrent deployments, maintaining a single source of truth for milestones, cross-regional dependencies and stage gatesEvolve the HERO deployment methodology, Stage Gate framework and PMO playbook, embedding lessons learned from live and in-flight deployments into each subsequent waveLead scenario analysis and re-planning when scope, timelines or priorities change, quantifying impacts on sequencing, cost and resourcing to give leadership clear, decision-ready optionsRun capacity and resource analysis across Business, Technology and partner teams, identifying contention between overlapping deployments and recommending mitigations before they cause delaysLead Programme tooling strategy including use of SmartSheets for planning and reporting.

Champion AI-enabled ways of working across the PMO, using tools such as Microsoft CopilotIII. YOU ARE ENERGIZED BYSolving complex problems, untangling competing priorities, interdependencies and incomplete information to find a workable way forwardExploring how AI and automation can transform the way a PMO works and bringing others along with youPromoting a culture of continuous improvement and best practices - always finding better ways to deliverCross-functional collaboration across Regions and Functions: Breaking down silos to drive resultsBringing structure and clarity to ambiguous situations and driving alignment across stakeholders.

Leveraging data-driven insights to inform decision-making and improve processes. IV. WHAT YOU WILL BRINGExperience delivering ERP or large-scale transformation programmes (D365, SAP, or AX preferred), ideally across multiple regions and through at least one full deployment lifecycle from build to hypercareA track record of solving complex, ambiguous problems, able to break down a difficult situation, identify what matters most, and drive it to resolutionStrong organisational and planning skills, with the ability to manage multiple workstreams, stakeholders, and priorities in a structured wayAdvanced hands-on experience with Smartsheet and Azure DevOps (ADO), with working knowledge of PowerBI and Microsoft Office to support planning, tracking, and reportingDemonstrable, everyday use of AI tools (e.g.

Microsoft Copilot or similar) to work smarter, with practical ideas for how AI can raise PMO productivity and insightConfidence operating in a global, matrixed environment and working closely with Regional PMOs, Technology teams, and delivery partnersClear and concise communication, with the confidence to challenge constructively and influence senior stakeholders without direct authorityStrong follow-through mindset, with the discipline to track actions, manage RAID items, and drive closureBachelor's degree or equivalent experience; project or programme management certification (e.g.

PMP, PRINCE2, MSP, APM) a plusAt Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.

We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

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