Minute Taker
Rated Traders Ltd · Devonport, England ·
Job Description RoleoutcomesMinuteTakerProducingaccurate,non-verbatimminutesofCYPstatutorymeetingswithindepartmentaltimescales(100%)RolemeasuresMinuteTakerMinutes/notesproducedtodepartmentaltimescalesMinuteTakerQualityandaccuracyofminutes/notesconfirmedbyindependentchairs/managersKeyactivitiesMinuteTakerTakingminutesofchildprotectionmeetingsandotherCYPstatutorymeetings,andsummarisinginformationaccuratelytoproduceahighqualityminutedocumentwithindepartmentaltimescales(60%)MinuteTakerSupportingtheindependentchairincreating/updatingthewrittenchildprotectionplanduringthemeeting(10%)MinuteTakerWorkingalongsidetheindependentchairtoensureappropriateabridgementsaremadeforyoungpeopleandfamilymembers(10%)?Ensuringaccuraterecordingofmeetingattendees,includingtheircontactdetails(5%)?SupportingtheIndependentChairsinensuringinformationissecurelyhandledduringthemeetingandafterwards(5%)?InputtingdatarelatingtotheminutesaccuratelyintotheITsystem(5%)Proactivelyprovidesuggestionstotheteamonmeasurestoimprovetheserviceintermsofefficiency,customerexperienceandbestpractice-supportingacontinuousimprovementethos(5%)?CarryoutotherdutiesappropriatetothegradeofthepostEssentialqualifications/knowledge?
GCSE'sA*-C(9-4)orequivalentinEnglishandMaths? NVQ3orequivalentqualificationorexperienceinbusinesssupport? Awillingnesstoundertakeappropriatelearninganddevelopmentasrequired? Knowledgeofcorrectgrammar,spellingandpunctuationDesirablequalifications/knowledge?
Basicknowledgeofrelevantlegislation,policiesandprocedures? UnderstandingofthenatureofworkwithinChildren,YoungPeopleandFamiliesservice? BroadunderstandingofsafeguardingissuesEssentialexperience? ExperienceofusingMicrosoftOfficeproductsandweb-basedsoftwarepackages.?Demonstrableadministrativeexperiencewithanunderstandingofofficeprocedures.?Experienceofprovidinganeffectiveandefficientcustomerservicetobothinternalandexternalcustomersinlinewithpoliciesandprocedures?
Experienceofworkinginateam? Experienceofminuteandnote-takingDesirableexperience? ExperienceofprovidingbusinesssupportwithinastatutorychildrensservicessettingEssentialskills? Abilitytorecognisesignificantcontentwithindiscussionsandsummariseintoacoherentrecordofthemeeting?
Excellentcommunicationandinterpersonalskillsinordertomanagecontactwithserviceuserstactfully,andtointeractwithawiderangeofprofessionalsatalllevels? Abilitytosustainconcentrationneededtominuteornote-takelengthymeetings? Abilitytoseeksupportandmanagetheemotionalimpactofdailycontactandinformationaboutpeoplewhosepersonalcircumstancesmaycausedistress?
Literacyskillsrequiredincludingspelling,grammarandpunctuationfordealingwithletters,documents.?Teamworkingskillsandtheabilitytoworktogetherwithcolleaguestodeliveracohesive,joined-upservicetoserviceusers.?Timemanagementskillstoprioritiseworkappropriately,bepunctualandmeetdeadlinesinordertodeliveragoodservice.?AccuracywithahighlevelofattentiontodetailCorporatestandards? Inaccordancewith