Minute Taker
Rated Traders Ltd · Exeter, England ·
Roleoutcomes MinuteTakerProducingaccurate,non-verbatimminutesofCYPstatutorymeetingswithindepartmentaltimescales(100%) Rolemeasures MinuteTakerMinutes/notesproducedtodepartmentaltimescales MinuteTakerQualityandaccuracyofminutes/notesconfirmedbyindependentchairs/managersKeyactivities MinuteTakerTakingminutesofchildprotectionmeetingsandotherCYPstatutorymeetings,andsummarisinginformationaccuratelytoproduceahighqualityminutedocumentwithindepartmentaltimescales(60%) MinuteTakerSupportingtheindependentchairincreating/updatingthewrittenchildprotectionplanduringthemeeting(10%) MinuteTakerWorkingalongsidetheindependentchairtoensureappropriateabridgementsaremadeforyoungpeopleandfamilymembers(10%) ?Ensuringaccuraterecordingofmeetingattendees,includingtheircontactdetails(5%) ?SupportingtheIndependentChairsinensuringinformationissecurelyhandledduringthemeetingandafterwards(5%) ?InputtingdatarelatingtotheminutesaccuratelyintotheITsystem(5%) Proactivelyprovidesuggestionstotheteamonmeasurestoimprovetheserviceintermsofefficiency,customerexperienceandbestpractice-supportingacontinuousimprovementethos(5%) ?Carryoutotherdutiesappropriatetothegradeofthepost Essentialqualifications/knowledge ?GCSE'sA*-C(9-4)orequivalentinEnglishandMaths?
NVQ3orequivalentqualificationorexperienceinbusinesssupport ?Awillingnesstoundertakeappropriatelearninganddevelopmentasrequired ?Knowledgeofcorrectgrammar,spellingandpunctuation Desirablequalifications/knowledge ?Basicknowledgeofrelevantlegislation,policiesandprocedures ?UnderstandingofthenatureofworkwithinChildren,YoungPeopleandFamiliesservice ?BroadunderstandingofsafeguardingissuesEssentialexperience ?ExperienceofusingMicrosoftOfficeproductsandweb-basedsoftwarepackages. ?Demonstrableadministrativeexperiencewithanunderstandingofofficeprocedures. ?Experienceofprovidinganeffectiveandefficientcustomerservicetobothinternalandexternalcustomersinlinewithpoliciesandprocedures ?Experienceofworkinginateam ?Experienceofminuteandnote-takingDesirableexperience ?ExperienceofprovidingbusinesssupportwithinastatutorychildrensservicessettingEssentialskills ?Abilitytorecognisesignificantcontentwithindiscussionsandsummariseintoacoherentrecordofthemeeting ?Excellentcommunicationandinterpersonalskillsinordertomanagecontactwithserviceuserstactfully,andtointeractwithawiderangeofprofessionalsatalllevels ?Abilitytosustainconcentrationneededtominuteornote-takelengthymeetings ?Abilitytoseeksupportandmanagetheemotionalimpactofdailycontactandinformationaboutpeoplewhosepersonalcircumstancesmaycausedistress ?Literacyskillsrequiredincludingspelling,grammarandpunctuationfordealingwithletters,documents. ?Teamworkingskillsandtheabilitytoworktogetherwithcolleaguestodeliveracohesive,joined-upservicetoserviceusers. ?Timemanagementskillstoprioritiseworkappropriately,bepunctualandmeetdeadlinesinordertodeliveragoodservice. ?AccuracywithahighlevelofattentiontodetailCorporatestandards? Inaccordancewith