Patient Care Advisor

Job summaryBeeston Village Surgery is seeking a Patient care advisor to take on a key administrative role within our forward-thinking, community-based GP practice. Serving a patient population of just under 8,000, you will play a vital role. Working collaboratively with both clinical and administrative teams, you will provide high-quality, patient-centred administrative services. This is a diverse administrative role within the GP surgery. Which allows you to switch between patient facing tasks such as working on the reception front and the phones as well as back office administrative work. Main duties of the jobMeet and receive patients and help deal with their needs including but not limited to:New patient registrationAppointment signposting and booking for all Primary Care Health Professionals and knowledge of accessing appointments in Secondary CareAll aspects of incoming/outgoing mail/email and online queriesDaily, weekly, monthly, quarterly administration tasksAppropriate administration tasksElectronic pathology systemSick note, appliance and equipment requestsRepeat prescription serviceAbout usBeeston Village Surgery is a friendly, supportive, and progressive GP practice based in Leeds, caring for a growing population of just under 8,000 patients. Our clinical team includes a GP Partner, Salaried GPs, GP Registrars, ACPs, Nurses, HCAs. Our administrative team consists of Practice Manager, Reception Admin manager, Secretary and Patient care advisors. We provide a full range of primary care services including chronic disease management, minor surgery, family planning, immunisations, and health screening. As part of the Beeston PCN, we benefit from access to a wide network of services and a strong pharmacy team. DetailsDate posted27 August 2026Pay schemeOtherSalary

• 12.71 an hour
• ContractPermanentWorking pattern
• Full-time

Reference numberA3304-26-0003Job locationsBeeston Village SurgeryTown StreetBeestonLeedsLS11 8PNUnited KingdomJob descriptionJob responsibilitiesMain PurposeWork to the direction of the Practice Manager in supporting the medical, nursing and administrative teams in administrative activities to provide high quality and patient care services to meet the needs of the practice population. The person carrying out this role should:Establish and maintain timely, appropriate and organised ways of working during the working dayEstablish and maintain productive working relationships with the Practice Team. Carry out duties in a quiet, timely, efficient, professional and respectful way. Work closely with duty clinician to support and maintain first contact assessment way of workingAchieve and maintain core competenciesObtain daily brief from Team Leader, Patient Care Adviser Team or Practice Manager at start of shiftEstablish and maintain daily operational links with the all clinical staffCarry out appropriate duties to maintain adequate patient services during surgery hours (Monday, Wednesday 7am 6pm, Tuesday, Thursday and Friday 8am 6pm)Maintain code of confidentiality at all timesEstablish and maintain good working links with the Practice Manager. Carry out general Patient Care Adviser duties which form the basis of the core competencies essential for this role;full job description to be tailored to the candidate Job description Job responsibilitiesMain PurposeWork to the direction of the Practice Manager in supporting the medical, nursing and administrative teams in administrative activities to provide high quality and patient care services to meet the needs of the practice population. The person carrying out this role should:Establish and maintain timely, appropriate and organised ways of working during the working dayEstablish and maintain productive working relationships with the Practice Team. Carry out duties in a quiet, timely, efficient, professional and respectful way. Work closely with duty clinician to support and maintain first contact assessment way of workingAchieve and maintain core competenciesObtain daily brief from Team Leader, Patient Care Adviser Team or Practice Manager at start of shiftEstablish and maintain daily operational links with the all clinical staffCarry out appropriate duties to maintain adequate patient services during surgery hours (Monday, Wednesday 7am 6pm, Tuesday, Thursday and Friday 8am 6pm)Maintain code of confidentiality at all timesEstablish and maintain good working links with the Practice Manager. Carry out general Patient Care Adviser duties which form the basis of the core competencies essential for this role;full job description to be tailored to the candidatePerson Specification

Experience

EssentialAbility to learn and adaptDesirableExperience of working in a GP practiceExperience of working an administrative role

Qualifications

EssentialGCSE grade A to C in English and Maths or equivalent

Person Specification

Experience

EssentialAbility to learn and adaptDesirableExperience of working in a GP practiceExperience of working an administrative role

Qualifications

EssentialGCSE grade A to C in English and Maths or equivalentDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).Employer detailsEmployer nameBeeston Village SurgeryAddressBeeston Village SurgeryTown StreetBeestonLeedsLS11 8PNUnited KingdomEmployer's websiteEmployer detailsEmployer nameBeeston Village SurgeryAddressBeeston Village SurgeryTown StreetBeestonLeedsLS11 8PNUnited KingdomEmployer's website

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