Pensions Service Delivery Team Leader

Overview

In this role you lead a Pension Administration Team within IRIS’s Managed Services, delivering LGPS administration to clients with a focus on quality and timely service. You’ll work closely with the Client Pension Manager to steer performance, workload planning and continuous improvement. You’ll shape client experiences by managing escalations, reporting and end-of-year activities while ensuring compliance with pension legislation. This is a growth-focused leadership position in a market-leading software company with a strong emphasis on service delivery and development.

Pay / Benefits

• Great Place to Work certified
• continuous learning and career development opportunities
• opportunity to make a real impact
• belonging and inclusive culture

Responsibilities

• Lead, coach and develop a team of pension administration professionals
• Manage departmental KPIs, productivity measures and service level agreements
• Schedule and allocate workloads to ensure efficient service delivery
• Monitor quality standards and identify opportunities for process improvement
• Act as the first point of escalation for client concerns and operational issues
• Produce management reporting and operational performance insights
• Support recruitment, onboarding and development of new team members
• Ensure accurate and timely pension administration processing
• Maintain strong understanding of pension legislation and industry developments
• Support LGPS end-of-year activities and client service meetings

Key requirements

• 3-5 years pension administration experience, ideally within an Education environment
• Strong knowledge of pension legislation and pension processes; LGPS highly advantageous
• Experience leading, coaching or mentoring colleagues
• Excellent communication and stakeholder management skills
• High levels of accuracy and attention to detail
• Strong organisational and planning capability
• Good working knowledge of Excel, Word and Outlook
• A proactive and solutions-focused approach to problem solving
• communication
• stakeholder management
• leadership
• Excel
• Word
• Outlook

Report this job