Quality Manager

Quality Manager – Manufacturing / Engineering Walsall, West Midlands £45,000 – £50,000 per annum, depending on experience Permanent | Full-time RETAIND is recruiting for an experienced Quality Manager to take ownership of the quality function for an established specialist manufacturing business in Walsall.

This is a hands-on position requiring someone who can combine the management and continual improvement of the company's Quality Management System with a visible presence within production. You will work closely with senior management, production and a small inspection team to maintain high manufacturing standards, resolve quality issues at source and introduce practical improvements that reduce defects, rework and waste.

The position would particularly suit someone from a metal processing, engineering, component manufacturing, presswork, fasteners, foundry or comparable industrial environment, who is comfortable moving between systems, audits, inspection and day-to-day production quality.

The Role

You will take responsibility for the ongoing development of the company's quality systems and processes, ensuring they remain effective, practical and fully embedded within manufacturing operations.

Key responsibilities will include

• Take ownership of the ISO 9001 Quality Management System, maintaining and continually improving procedures, policies, records and document control.
• Support and develop the company's ISO 14001 Environmental Management System where appropriate.
• Plan and conduct internal audits and coordinate customer, supplier and external certification audits.
• Ensure audit findings, non-conformances and corrective actions are investigated, implemented and effectively closed.
• Lead and support a small quality inspection function, providing clear priorities and practical guidance.
• Maintain a strong presence within production, working directly with manufacturing teams to identify and resolve quality concerns.
• Oversee incoming, in-process and final inspection, becoming directly involved where required.
• Maintain effective systems for product traceability, inspection records, testing and calibration control.
• Investigate customer complaints, supplier issues and internal non-conformances using structured root-cause analysis.
• Implement effective corrective and preventive actions (CAPA) and ensure improvements are sustained.
• Monitor quality performance, analyse trends and provide clear management information on key issues and improvement priorities.
• Work with suppliers to address quality concerns and improve incoming product or material quality.
• Support the introduction of new products, processes and quality requirements where required.
• Develop quali...

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