Service Manager

Service Manager – Engineering / Manufacturing Bromsgrove, Worcestershire £40,000–£45,000 per annum, depending on experience Permanent position | ASAP start preferred Are you an experienced Service Manager, Service Supervisor or Technical Team Leader looking to take responsibility for a busy service, repair and warranty operation?

RETAIND is recruiting for an established engineering and manufacturing business seeking a Service Manager to lead its technical service team, coordinate repairs and provide reliable warranty support to customers. This varied, hands-on management role combines team leadership, mechanical and electrical problem-solving, and customer service.

You will oversee the assessment, repair and refurbishment of returned products, ensuring work is completed efficiently and customers are kept informed. Working closely with Engineering and Quality colleagues, you will also help resolve recurring product issues and improve service performance.

The role

• Lead and support the service team, allocating workloads and managing day-to-day priorities.
• Oversee mechanical and electrical fault diagnosis, repairs, refurbishment and warranty work
• Manage product returns from initial booking and assessment through to repair and resolution.
• Provide technical support to customers by telephone and email, attending customer sites when required.
• Coordinate warranty-related repairs and claims as part of the wider service operation.
• Work with Engineering and Quality teams to investigate recurring faults and implement corrective actions.
• Maintain accurate service and repair records using SAP and Return Material Authorisation (RMA) procedures.
• Monitor spare parts availability and liaise with procurement to maintain stock.
• Review service procedures, turnaround times and repair trends to identify practical improvements.

About you

• Experience managing or supervising a technical service, repair or engineering support team.
• A sound understanding of mechanical and electrical systems, including fault diagnosis and repair.
• Confidence organising workloads, supporting colleagues and balancing customer priorities.
• The ability to read and interpret technical drawings.
• Clear communication skills and a professional approach to resolving customer concerns.
• Good IT skills, including Microsoft Word and Excel.
• An organised, practical approach and a willingness to get involved in technical issues.

Willingness to travel to customer sites when necessary. Experience with SAP, RMA processes or warranty administration would be beneficial, as would soldering skills and experience using fault-finding equipment. We welcome applications from established Servi...

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