Regional Operations Manager

This is a newly created leadership role with a growing care provider, offering the chance to shape and drive operational excellence across a focused portfolio of homes in the Essex area. With a full package of around £75–£80k (with some flexibility) and potential bonus, this is an opportunity for an experienced regional operator to make a visible impact from day one.

You'll join an expanding organisation that values quality, innovation, and specialist dementia care.

About the Role

You will oversee a regional portfolio of under 10 care homes in and around Essex, ensuring they deliver consistently high-quality, person-centred care and strong commercial performance. Working closely with home managers and senior leadership, you will provide strategic direction, operational oversight, and performance management to support sustainable growth.

This is a hands-on role where you will be expected to hit the ground running and drive improvement across the region.

Key Responsibilities

Lead and manage the operational performance of a portfolio of under 10 care homes, ensuring delivery of high-quality care and strong regulatory compliance. Provide clear leadership, coaching, and support to home managers, building a high-performing and accountable regional team.

Develop and implement regional operational plans aligned with the organisation's strategic objectives, including quality, occupancy, and financial targets. Monitor and analyse key performance metrics, addressing underperformance and driving continuous improvement across all homes.

Oversee quality assurance processes, audits, and action plans, with a particular focus on dementia care standards and best practice. Collaborate with senior leadership to support expansion plans, including integrating new homes into the portfolio and stabilising performance.

Represent the organisation at external events such as Care Expo and other sector forums to stay abreast of industry developments and promote the brand. Ensure effective communication and collaboration between regional operations, clinical, and support functions to optimise service delivery. Key

Requirements

Proven experience in a regional or multi-site operations management role within the care home or wider health and social care sector. Strong track record in strategic planning, operational leadership, and delivering performance improvements across multiple sites.

Demonstrable experience of leading and managing teams, including coaching and performance management of home managers. Solid understanding of regulatory frameworks and quality standards within care homes, including CQC requirements.

Evidence of working within or closely with dementia care services, with a strong focus on quality and person-centred outcomes. Ability to analyse complex performance data, identify trends, and implement practical action plans at pace. Comfortable workin...

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